24/7 Application Support


At Monovi we provide 24/7 basis software and systems support to our clients, meaning that we’ve blurred the time-zone differences between our HQ and clients’ locatiions. We guarantee that you will have system support expert online at any time, quickly reacting to the incidents and support requests.

Not only providing our own software products and solutions, but also Monovi can provide systems support to your own systems. Our  system analysts handle with care to your systems  remotely from Monovi offices, enabling you to focus on your core business.


Benefits 

  • No time-zone difference
  • Manage the life cycle of incidents or service requests raised by end users.
  • Manage the life cycle of a problem or change management from creation to closure.
  • Increase the systems up time values, providing a better productivity in your business due to less outages caused by system failures.
  • Competitive costs compared to hire people resources as a head count for providing the same level of business sustainability.

Our system analysts in support team can use your Ticket system if you prefer. Alternatively, we can operate on our own Ticket system for communication, visibility and periodical SLA reporting.