Company
Security.
Where the data sits, how access is limited, and why the trace record stays fixed.
Assurance
- ISO 27001:2022 information security
- ISO 9001:2015 quality management
- Service monitored against SLA KPIs
- A trace record that stays fixed
Customer · TTOps24/7 Track & Trace support for JTI’s factories and global supply chain.- 24/7/365Multilingual first- and second-level support, independent of location.
- Measured servicePerformance is monitored and reported against the KPIs in an agreed SLA.
- Since 2016Founded at Teknopark İzmir; most of the work is technology export.
Protection
- 01
Monligo
Data is protected to corporate security standards. Regular backup, access control and the cloud infrastructure are part of the platform.
ISO 27001:2022
The purpose of the information security policy is to keep the business continuous, to reduce risk, to prevent breaches and to limit the damage when one occurs.
What the policy guarantees
- 01
Access
Information is protected against unauthorised access.
- 02
Confidentiality
Confidentiality of information is maintained.
- 03
Integrity
Integrity of information is maintained.
- 04
Availability
Access to the information of stored business processes is maintained.
- 05
Law and contract
Legal requirements and contracts with partners, customers and suppliers are monitored and met.
- 06
Continuity
Business continuity plans are developed, maintained and tested.
- 07
Training
Information security training is mandatory for every employee.
- 08
Breach
An actual or suspected breach is reported to the Information Security Manager and investigated.
Responsibility
Procedures are written to support the policy, including anti-virus and encryption. The Information Security Manager gives support and advice while the policy is maintained and applied. Managers are directly responsible for applying the policy in their departments and for their people understanding it.
ISO 9001:2015
- 01
Software
Software is developed to be customer-oriented and high quality, taking the customer’s needs into account.
- 02
Product
Products are improved and supported continuously.
- 03
The industry
Rapid change in the IT industry is followed. National and international legislation for the business domain is watched closely.
- 04
Satisfaction
Customer satisfaction is pursued by offering the most suitable products and solutions.
- 05
Workplace
The organisation provides a suitable workplace and room for people to develop.
- 06
Working together
It is a service and consultancy company that works with customers and partners, combining team spirit with an agile project approach.
- 07
Continuous improvement
Services and products are delivered in line with customer needs, legal provisions and regulations.
Service level
The performance of Monovi services is monitored and reported against the KPIs defined in the SLA. That is how a stated level of service quality is delivered, and how performance is improved when it needs to be.
Contact
- Phone
- +90 850 304 57 90
- Address
- Gülbahçe Mahallesi, Teknopark İzmir, Building A10 No:1/40, Office 19, Urla, 35430 İzmir, Türkiye
Monovi Bilgi Teknolojileri Yayıncılık San. Tic. A.Ş.
Next step
Let us make the next step clear.
