Quality policy.

• Software is developed to be customer-oriented and high quality, taking the customer’s needs into account.
• Customer satisfaction is pursued by offering the most suitable products and solutions.

• Products are improved and supported continuously.
• Rapid change in the IT industry is followed. National and international legislation for the business domain is watched closely.

• The organisation provides a suitable workplace and room for people to develop.
• It is a service and consultancy company that works with customers and partners, combining team spirit with an agile project approach.

Services and products are delivered in line with customer needs, legal provisions and regulations.

The performance of Monovi services is monitored and reported against the KPIs defined in the SLA. That is how a stated level of service quality is delivered, and how performance is improved when it needs to be.