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Services · Business Operations

BizOps.

Projects, master data and planning, at the pace of the business.

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What Monovi takes on in BizOps

  • Project management and PMO
  • Staff augmentation
  • Master data management
  • Business process support
  • Supply chain and demand planning
See engagement models

Why it matters

If process, data and plan do not share a rhythm, the technology investment is wasted.

What it is

Business-process services combine technology with skilled people, from daily task-based work to more complex data-driven practices and projects that matter for the future of the enterprise. The aim is to modernise processes, automate repeating work and free human capacity for strategic thinking.

Sustainable growth needs an operating model that reduces risk while raising productivity. Monovi BPO describes the path to intelligent operations in five phases. Each phase has its own actions, technologies and human skills. Each phase is measured by the KPIs in the SLA, and none of it runs without sponsorship from the top.

The end is to modernise processes with technology, bring in good practice, automate tasks and processes, and leave the freed human capacity for strategic thinking. As a business partner the processes are redesigned, productivity rises and cost falls.

The challenge

Process, data and plan need to share a rhythm.

If process, data and plan do not share a rhythm, the technology investment is wasted. BizOps combines technology with skilled people.

  • 01

    Repetitive manual work

    Team capacity goes to routine tasks instead of strategic work.

  • 02

    Master data quality

    Faulty master data breaks the plan, the report and the operation together.

  • 03

    Planning is disconnected

    When demand, supply and inventory are planned apart, decisions are late.

  • 04

    Capacity gaps

    Projects need extra capacity without breaking up the existing staff.

Offerings

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Responsibility

What Monovi takes on in BizOps.

From daily task-based work to data-driven practices and the projects that matter for the future of the enterprise.

Contact Monovi
  • Project management and PMO
  • Staff augmentation
  • Master data management
  • Business process support
  • Supply chain and demand planning
  • Process design, change and adoption
  • Operational reporting

Engagement models

Choose how Monovi works alongside your organisation.

  • 01Lead model

    Dedicated & embedded teams

    Engineers, analysts and specialists work as part of your core team, on your site or remotely. Monovi builds, trains and deploys the team.

    • Capacity for software development, testing and process support
    • Scale without restructuring your own staff
    • English as the primary business language, multilingual support
    • Processes and know-how are documented and stay with you
    Learn more
  • 02

    Managed operations & 24/7 support

    Monovi takes on running and supporting your systems and business operations. The service is measured and reported against the KPIs in an agreed SLA.

    • 24/7/365 first- and second-level support
    • Incident, problem and change management
    • System maintenance and operational continuity
    • Your ticket system or ours, with periodic SLA reporting
    Learn more
  • 03

    Specialist services & consultancy

    Track & Trace engineering for regulated industries, data and analytics, corporate AI, and SAP consultancy.

    • Track & Trace implementation, analysis and operational support
    • Track & Trace regulatory compliance support
    • Track & Trace business operations (factory & warehouse) support
    • SAP IBP and SAP Analytics Cloud
    • Data platform, analytics and corporate AI
    Learn more

How we work

How an engagement runs, in four steps.

We work as a business partner rather than a short-term supplier. Scope, responsibilities and measures are clear from the start.

  1. Step 1

    Understand

    Business goals, requirements and the current system landscape are analysed; scope and responsibilities are agreed.

  2. Step 2

    Set up

    The team is built, trained and onboarded, on site or remotely. The SLA and its KPIs are defined.

  3. Step 3

    Run

    Development, support, monitoring, incident and change management are run by Monovi within the agreed scope.

  4. Step 4

    Improve

    Performance is reported against KPIs; processes and know-how are documented and continuously improved.

  5. Contact Monovi

Why Monovi

  • A partner, not a short-term supplier

    Not only software: we also provide the operational solutions and technical people to run IT systems and business operations.

  • Software, operations and people in one place

    The teams run and support the Track & Trace software suites, test new versions before deployment and follow up on issue resolution.

  • Service you can measure

    Service performance is monitored and reported against the KPIs in the SLA. Processes run under ISO 9001:2015 quality management.

  • Budget goes to the work, not the licence

    There is no need to set aside a large licence budget; the budget goes to the work and processes that create the value.

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Industries this service supports

FAQ

Questions that our clients ask before deciding.

How is the service measured?

Monovi BPO defines the path to intelligent operations in five phases, each measured by the KPIs in the SLA.

Do you replace our existing team?

No. Added capacity works beside your team, so you scale without breaking up your staff.

Do you plan with SAP IBP?

Yes. Supply chain planning with SAP IBP is in the scope of this line and of the consultancy.

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Related

Business support hub

Continuous support for process, data and planning operations.

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Related publications

Next step

Let us make the next step clear.

Tell us what you need, and we will define the right scope together.

Contact MonoviAll services
Email
contact@monovi.com.tr
Phone
+90 850 304 57 90