Global Hub
Business support hub.
Continuous support for process, data and planning operations.
Managed operations & 24/7 support
- 24/7/365 first- and second-level support
- Incident, problem and change management
- System maintenance and operational continuity
- Your ticket system or ours, with periodic SLA reporting
Customer · TTOps24/7 Track & Trace support for JTI’s factories and global supply chain.- On site or remoteMonovi builds, trains and onboards the team beside your core team.
- Measured servicePerformance is monitored and reported against the KPIs in an agreed SLA.
- CertifiedISO 9001:2015 quality and ISO 27001:2022 information security management.
What is taken on
Daily processes, data-heavy work and planning. Master data, the project office and supply chain planning — including SAP IBP — sit inside this hub.
Related
Engagement models
Choose how Monovi works alongside your organisation.
- 01Lead model
Dedicated & embedded teams
Engineers, analysts and specialists work as part of your core team, on your site or remotely. Monovi builds, trains and deploys the team.
- Capacity for software development, testing and process support
- Scale without restructuring your own staff
- English as the primary business language, multilingual support
- Processes and know-how are documented and stay with you
- 02
Managed operations & 24/7 support
Monovi takes on running and supporting your systems and business operations. The service is measured and reported against the KPIs in an agreed SLA.
- 24/7/365 first- and second-level support
- Incident, problem and change management
- System maintenance and operational continuity
- Your ticket system or ours, with periodic SLA reporting
- 03
End-to-end delivery
The full software lifecycle from requirements analysis to go-live, followed by application support, maintenance and change management.
- Requirements analysis, solution design and project management
- Coding, testing and deployment
- Application support after go-live
- Technical documentation and DocOps
- 04
Specialist services & consultancy
Track & Trace engineering for regulated industries, data and analytics, corporate AI, and SAP consultancy.
- Track & Trace implementation, analysis and operational support
- Track & Trace regulatory compliance support
- Track & Trace business operations (factory & warehouse) support
- SAP IBP and SAP Analytics Cloud
- Data platform, analytics and corporate AI
How we work
How an engagement runs, in four steps.
We work as a business partner rather than a short-term supplier. Scope, responsibilities and measures are clear from the start.
Step 1
Understand
Business goals, requirements and the current system landscape are analysed; scope and responsibilities are agreed.
Step 2
Set up
The team is built, trained and onboarded, on site or remotely. The SLA and its KPIs are defined.
Step 3
Run
Development, support, monitoring, incident and change management are run by Monovi within the agreed scope.
Step 4
Improve
Performance is reported against KPIs; processes and know-how are documented and continuously improved.
- Contact Monovi
Why Monovi
A partner, not a short-term supplier
Not only software: we also provide the operational solutions and technical people to run IT systems and business operations.
Software, operations and people in one place
The teams run and support the Track & Trace software suites, test new versions before deployment and follow up on issue resolution.
Service you can measure
Service performance is monitored and reported against the KPIs in the SLA. Processes run under ISO 9001:2015 quality management.
Budget goes to the work, not the licence
There is no need to set aside a large licence budget; the budget goes to the work and processes that create the value.
Next step
Let us make the next step clear.