Industries
Tobacco traceability.
Trace and compliance operations, from the production line to regulatory reporting.
Customer referenceTrack & Trace support for JTI’s factories and global supply chain.
- 24/7 Track & Trace support operations
- System analysis and technology implementation
- Factories and the global supply chain
- Knowledge of EU TPD2, Central Asia OMS and KSA & UAE De La Rue regimes
- Regulatory scopeEU TPD2, the UK, Central Asia OMS, KSA and UAE De La Rue, and the Gulf regimes.
- 24/7/365Multilingual first- and second-level support, independent of location.
- Measured servicePerformance is monitored and reported against the KPIs in an agreed SLA.
- CertifiedISO 9001:2015 quality and ISO 27001:2022 information security management.
Why it matters
If the movement of legal tobacco is not tracked, illicit trade stays invisible.
Why this work
Tobacco is a tightly regulated example in most countries. EU TPD marks each unit packet with a unique identifier so public authorities can see at which point a product was diverted. The same need sits in the United Kingdom, the Gulf, Central Asia OMS and the other published markets.
Monovi supports tobacco manufacturers, importers and distributors in running trace operations built to meet the regulation; implementation, maintenance and 24/7 operations sit on the TTOps line.
How it is set up
- 1
The operation
TTOps runs implementation, maintenance and 24/7 support.
- 2
Level 1 and 2
24/7 first-level support, and an advanced second level beside it.
- 3
Engineering
Engineering support on Track & Trace projects and implementations.
- 4
Process
Supply-chain operations, process analytics and improvement.
- 5
Cut to the project
Project management, and services shaped to the requirement.
Services
The services that carry this operation.
Beside the software, Monovi teams run implementation, support and operations.
Track & Trace Operations
TTOps.
Tobacco traceability and compliance, run end to end — from the factory line to regulatory reporting.
- Tobacco Track & Trace compliance support
- Factory Track & Trace implementation & maintenance
- Serialization and aggregation
- Regulatory reporting
IT & Engineering Operations
ITOps.
Teams that build, test, ship and keep software running.
- Software development & maintenance
- Software testing & automation
- DevOps CI/CD
- Cloud operations
Business Operations
BizOps.
Projects, master data and planning, managed at the pace of the business.
- Project management & PMO
- Master data management
- Supply chain planning
- Process design
Track & Trace support for JTI’s factories and global supply chain.
Context
Tobacco is tightly regulated in most countries. Unit packets carry a unique identifier, their movements are recorded and reported to the authorities, and those systems have to work on every shift.
Monovi’s role
Monovi provides 24/7 support, system analysis and technology implementation services to JTI’s Track & Trace systems for its factories and its global supply chain.
- 24/7 Track & Trace support operations
- System analysis and technology implementation
- Factories and the global supply chain
- Knowledge of EU TPD2, Central Asia OMS and KSA & UAE De La Rue regimes
Engagement models
Choose how Monovi works alongside your organisation.
- 01Lead model
Dedicated & embedded teams
Engineers, analysts and specialists work as part of your core team, on your site or remotely. Monovi builds, trains and deploys the team.
- Capacity for software development, testing and process support
- Scale without restructuring your own staff
- English as the primary business language, multilingual support
- Processes and know-how are documented and stay with you
- 02
Managed operations & 24/7 support
Monovi takes on running and supporting your systems and business operations. The service is measured and reported against the KPIs in an agreed SLA.
- 24/7/365 first- and second-level support
- Incident, problem and change management
- System maintenance and operational continuity
- Your ticket system or ours, with periodic SLA reporting
- 03
End-to-end delivery
The full software lifecycle from requirements analysis to go-live, followed by application support, maintenance and change management.
- Requirements analysis, solution design and project management
- Coding, testing and deployment
- Application support after go-live
- Technical documentation and DocOps
Next step
Let us make the next step clear.
Tell us what you need, and we will define the right scope together.