Services · IT & Engineering Operations
ITOps.
Teams that build, test, ship and keep software running.
What Monovi takes on in ITOps
- Software development and maintenance
- Software testing and test automation
- DevOps and CI/CD
- Application management and 24/7 L1/L2 support
- Incident, problem and change management
Customer · TTOps24/7 Track & Trace support for JTI’s factories and global supply chain.- 24/7/365Multilingual first- and second-level support, independent of location.
- Microsoft partnerEngineering on Microsoft technologies, cloud, web and native mobile.
- CertifiedISO 9001:2015 quality and ISO 27001:2022 information security management.
Why it matters
The application lifecycle should sit in one team discipline, from analysis to maintenance.
What it is
Monovi is specialised in managed business applications. It aims to reduce the operating load of complex applications on any environment, and to shift IT investment toward innovation. The scope covers the whole application lifecycle: from analysis of business requirements through development, testing, modernisation, management and maintenance.
ITOps exists to bridge legacy IT and an operation that can last. Operations have to stay fast and secure, and they also have to carry the future with current technology and operating models. The existing infrastructure and systems landscape is simplified. The published page states that service-delivery performance can improve by up to 25 percent at lower cost, so the company can return to its own core operation.
The challenge
Your applications must run while your team builds what is next.
Keeping complex applications running consumes in-house teams. ITOps takes that load, so IT investment can move toward innovation.
- 01
A legacy, fragmented landscape
Infrastructure and applications grow complex over time, and change slows down.
- 02
Support load slows development
Incidents, requests and maintenance take the time your team needs for new work.
- 03
Engineering capacity is hard to find
Hiring and keeping a team with the right skills takes time.
- 04
Quality and release risk
Without testing and automation, every release puts operations at risk.
The work on the line
- 01
End to end
The application lifecycle, from analysis of business requirements through development, testing, modernisation, management and maintenance.
- 02
Transformation
IT operations are run with lean principles. Change speeds up, and competitiveness is tied to that.
- 03
Application management
Scalable application management and support exist to meet complex requirements.
- 04
Modernisation
Applications are modernised in an agile way, with current technology and current business requirements.
- 05
Cloud
Moving applications to cloud services is analysed and planned so scale and performance can rise.
- 06
Testing
Quality is not optional for ITOps. Software testing exists to lower risk.
Offerings
ITOps01
Software development & maintenance
From requirements to go-live, then application support.
ITOps02
Software testing & automation
Functional, performance, usability and security testing in the ISTQB and TMap frame.
ITOps03
DevOps CI/CD
Automated delivery between development and IT teams.
ITOps04
Managed IT teams
Remote teams, L1/L2 support and application operations.
ITOps05
Cloud operations
Moving an application to the cloud, then running it.
ITOps06
Application support
L1, L2 and L3 support after release.
ITOps07
Observability
Logs, metrics and traces show a fault from inside the operation.
ITOps08
Integration engineering
The connection between systems stays part of the product.
Responsibility
What Monovi takes on in ITOps.
The whole application lifecycle: from analysing business requirements to development, testing, modernisation, management and maintenance.
- Software development and maintenance
- Software testing and test automation
- DevOps and CI/CD
- Application management and 24/7 L1/L2 support
- Incident, problem and change management
- Modernisation and cloud migration planning
- Real-time monitoring and observability
- Technical documentation and DocOps
Engagement models
Choose how Monovi works alongside your organisation.
- 01Lead model
Dedicated & embedded teams
Engineers, analysts and specialists work as part of your core team, on your site or remotely. Monovi builds, trains and deploys the team.
- Capacity for software development, testing and process support
- Scale without restructuring your own staff
- English as the primary business language, multilingual support
- Processes and know-how are documented and stay with you
- 02
End-to-end delivery
The full software lifecycle from requirements analysis to go-live, followed by application support, maintenance and change management.
- Requirements analysis, solution design and project management
- Coding, testing and deployment
- Application support after go-live
- Technical documentation and DocOps
- 03
Managed operations & 24/7 support
Monovi takes on running and supporting your systems and business operations. The service is measured and reported against the KPIs in an agreed SLA.
- 24/7/365 first- and second-level support
- Incident, problem and change management
- System maintenance and operational continuity
- Your ticket system or ours, with periodic SLA reporting
How we work
How an engagement runs, in four steps.
We work as a business partner rather than a short-term supplier. Scope, responsibilities and measures are clear from the start.
Step 1
Understand
Business goals, requirements and the current system landscape are analysed; scope and responsibilities are agreed.
Step 2
Set up
The team is built, trained and onboarded, on site or remotely. The SLA and its KPIs are defined.
Step 3
Run
Development, support, monitoring, incident and change management are run by Monovi within the agreed scope.
Step 4
Improve
Performance is reported against KPIs; processes and know-how are documented and continuously improved.
- Contact Monovi
Why Monovi
A partner, not a short-term supplier
Not only software: we also provide the operational solutions and technical people to run IT systems and business operations.
Software, operations and people in one place
The teams run and support the Track & Trace software suites, test new versions before deployment and follow up on issue resolution.
Service you can measure
Service performance is monitored and reported against the KPIs in the SLA. Processes run under ISO 9001:2015 quality management.
Budget goes to the work, not the licence
There is no need to set aside a large licence budget; the budget goes to the work and processes that create the value.
Discover
Industries this service supports
FAQ
Questions that our clients ask before deciding.
Do you support systems you did not build?
Yes. Beside Monovi’s own products, a company’s own systems can be supported remotely.
Which ticket system is used?
Yours or Monovi’s; SLA reports are shared periodically.
Where do the teams work?
On your site or remotely, as part of your core team, under an SLA and KPIs.
Which technologies do you work with?
Monovi is a Microsoft partner. The published scope includes iOS and Android native apps, mobile back-ends, web applications and integration, across cloud, AI, big data, IoT and blockchain.
What happens after go-live?
Application support, maintenance and change management are part of the same approach, so business services stay up.
Next step
Let us make the next step clear.
Tell us what you need, and we will define the right scope together.