Services · Track & Trace Operations
TTOps.
Tobacco traceability and compliance, from the production line to regulatory reporting.
What Monovi takes on in TTOps
- Factory and warehouse Track & Trace implementation
- Serialisation and unit, case and pallet aggregation
- Reporting to the regulatory systems
- Coding, labelling and MES integration
- Track & Trace system analysis and maintenance
Customer · TTOps24/7 Track & Trace support for JTI’s factories and global supply chain.- Regulatory scopeEU TPD2, the UK, Central Asia OMS, KSA and UAE De La Rue, and the Gulf regimes.
- 24/7/365Multilingual first- and second-level support, independent of location.
- CertifiedISO 9001:2015 quality and ISO 27001:2022 information security management.
Why it matters
Installing trace software does not finish the work. The operation has to stay up.
What it is
Monovi offers Track & Trace managed services for regulated industries, especially for tobacco manufacturers and importers. Also for pharmaceuticals, food and beverage industries, where product tracking and tracing is legally required by specific regulations, Monovi offers Track & Trace services as well. The work covers authentication, product serialization, coding and labelling, and brand protection — so the operation can meet the regulation against counterfeit and illicit trade.
Beside the software suites implemented, IT and business operations are run as well. Factory and warehouse Track & Trace implementation, system maintenance and operational continuity sit on the same line. Support is 24/7, multilingual and independent of location.
The challenge
Regulation does not stop at go-live.
Regulated products must be serialised, aggregated and reported to the authority in every factory, warehouse and market. When a line, scanner or interface stops, compliance and shipments are at risk together.
- 01
Every market has its own rules
EU TPD2, the UK, Central Asia OMS, KSA, the UAE and the Gulf regimes each define their own identifiers, data and reporting.
- 02
Line, warehouse and authority must agree
Unit, case and pallet identity has to stay consistent from coding on the line to aggregation, dispatch and the regulatory repository.
- 03
Systems must stay up on every shift
Factories run in shifts; Track & Trace incidents need answers at any hour, in more than one language.
- 04
Specialist knowledge is scarce
Building in-house Track & Trace engineering and support teams for every site is slow and costly.
Offerings
TTOps01
Tobacco Track & Trace compliance support
A trace solution for production, import and distribution in regulated markets.
TTOps02
24/7 support for T&T systems
Continuous support for Track & Trace systems and traceability operations.
TTOps03
Factory Track & Trace implementation
Line and warehouse implementation and maintenance.
TTOps04
Warehouse Track & Trace
Reception, dispatch and in-warehouse trace on the same identity as the line.
TTOps05
Serialization and aggregation
Unit, case and pallet identity, built and kept.
TTOps06
Regulatory reporting
Production and shipment data sent to the authority.
TTOps07
Brand protection
Authentication against counterfeit and illicit trade.
TTOps08
Line and MES integration
Coding, labelling and production systems talking to the trace.
The business model
The difference is not only offering Track & Trace software. Managed IT and business operations carry continuity. Customer success is the motive, and the engineering teams work to the business goals under an agreed SLA.
A large budget does not have to be set aside for a software licence. The budget goes to the work and the processes that bring the real value. If wanted, support is not limited to IT; there is an engineering team for specific business operations. Expert support covers IT and business operations together: 24/7, multilingual and independent of location.
Who it is for
- 01
Manufacturers
Need to control and integrate Track & Trace processes over the manufacturing processes. Track & Trace MES integrates with automation systems and reduces the manual work that keeps production running. In the digital-factory concept, the MES manages data orchestration between the tracking software systems and the machines on the shop floor and in the warehouse.
- 02
Supply chain
Shipments, receptions, product aggregation and regulatory Track & Trace operations are supported. Transport operations and product tracking are fully managed via Track & Trace warehouse software.
- 03
Governments
Together with technology partners, a full-cycle Track & Trace solution is published for authorities who need taxes paid, products on the market verified, and illicit trade countered.
- 04
Importers and exporters
When products are legally required to be tracked in the supply chain, importers and exporters need a compliance solution. Monovi provides services to implement and run your Track & Trace systems, fully compliant with regulatory requirements.
Responsibility
What Monovi takes on in TTOps.
Beside the software, IT and business operations are run too; implementation, maintenance and continuity sit on one line.
- Factory and warehouse Track & Trace implementation
- Serialisation and unit, case and pallet aggregation
- Reporting to the regulatory systems
- Coding, labelling and MES integration
- Track & Trace system analysis and maintenance
- 24/7 multilingual support, independent of location
- Operational continuity under an agreed SLA
- An engineering team for specific business operations
Track & Trace support for JTI’s factories and global supply chain.
Context
Tobacco is tightly regulated in most countries. Unit packets carry a unique identifier, their movements are recorded and reported to the authorities, and those systems have to work on every shift.
Monovi’s role
Monovi provides 24/7 support, system analysis and technology implementation services to JTI’s Track & Trace systems for its factories and its global supply chain.
- 24/7 Track & Trace support operations
- System analysis and technology implementation
- Factories and the global supply chain
- Knowledge of EU TPD2, Central Asia OMS and KSA & UAE De La Rue regimes
Engagement models
Choose how Monovi works alongside your organisation.
- 01Lead model
Managed operations & 24/7 support
Monovi takes on running and supporting your systems and business operations. The service is measured and reported against the KPIs in an agreed SLA.
- 24/7/365 first- and second-level support
- Incident, problem and change management
- System maintenance and operational continuity
- Your ticket system or ours, with periodic SLA reporting
- 02
Specialist services & consultancy
Track & Trace engineering for regulated industries, data and analytics, corporate AI, and SAP consultancy.
- Track & Trace implementation, analysis and operational support
- Track & Trace regulatory compliance support
- Track & Trace business operations (factory & warehouse) support
- SAP IBP and SAP Analytics Cloud
- Data platform, analytics and corporate AI
- 03
Dedicated & embedded teams
Engineers, analysts and specialists work as part of your core team, on your site or remotely. Monovi builds, trains and deploys the team.
- Capacity for software development, testing and process support
- Scale without restructuring your own staff
- English as the primary business language, multilingual support
- Processes and know-how are documented and stay with you
How we work
How an engagement runs, in four steps.
We work as a business partner rather than a short-term supplier. Scope, responsibilities and measures are clear from the start.
Step 1
Understand
Business goals, requirements and the current system landscape are analysed; scope and responsibilities are agreed.
Step 2
Set up
The team is built, trained and onboarded, on site or remotely. The SLA and its KPIs are defined.
Step 3
Run
Development, support, monitoring, incident and change management are run by Monovi within the agreed scope.
Step 4
Improve
Performance is reported against KPIs; processes and know-how are documented and continuously improved.
- Contact Monovi
Why Monovi
A partner, not a short-term supplier
Not only software: we also provide the operational solutions and technical people to run IT systems and business operations.
Software, operations and people in one place
The teams run and support the Track & Trace software suites, test new versions before deployment and follow up on issue resolution.
Service you can measure
Service performance is monitored and reported against the KPIs in the SLA. Processes run under ISO 9001:2015 quality management.
Budget goes to the work, not the licence
There is no need to set aside a large licence budget; the budget goes to the work and processes that create the value.
Discover
Industries this service supports
FAQ
Questions that our clients ask before deciding.
Do we have to replace our current Track & Trace software?
No. Monovi provides support, system analysis and implementation services for existing Track & Trace systems.
Which regulatory regimes do you know?
The published scope covers EU TPD2, the United Kingdom, Central Asia OMS, KSA and UAE De La Rue, Bahrain, Qatar and Oman, and Jordan and Burkina Faso.
Is support available outside office hours?
Yes. Support is 24/7, multilingual and independent of location, with first and second level working together.
How is the service measured?
The service is monitored against the KPIs in the agreed SLA and reported periodically.
Is support limited to IT?
Not if you need more. There is an engineering team for specific business operations, so IT and business operations are covered together.
Next step
Let us make the next step clear.
Tell us what you need, and we will define the right scope together.