ITOps
Software development.
The product delivery cycle from requirements through go-live, then application support.
Customer · TTOps24/7 Track & Trace support for JTI’s factories and global supply chain.- 24/7/365Multilingual first- and second-level support, independent of location.
- Microsoft partnerEngineering on Microsoft technologies, cloud, web and native mobile.
- CertifiedISO 9001:2015 quality and ISO 27001:2022 information security management.
The cycle
- 1
Partner model
Monovi works on a partner-centric model rather than as a contract-only vendor. The focus is customer success and business value.
- 2
Lifecycle
From requirements gathering and analysis through deployment and go-live. After go-live, Application Support Services exist so business services stay up.
- 3
New product
The need and the business goal are understood first, then the solution is engineered together. A project-management frame is part of that work.
- 4
Technical writing
Technical document creation and maintenance is part of the service. DocOps procedures are designed so corporate digital knowledge can be managed.
- 5
Engineering model
Engineering as a Service is the published core model for custom product development. Monovi is named as a Microsoft partner, with expertise on Microsoft technologies. iOS and Android native apps, mobile back-ends, responsive web applications, integration and maintenance are in the published scope. The published technology scope is cloud, AI, big data, IoT and blockchain. Business analysts identify the need for change and define the solution in their own domain.
- 6
Application support
Application support sits with IT and business leaders on the complex and costly problems, for agility, operational performance and resilience. Digitalisation becomes data-driven on the critical processes. The support model provides real-time monitoring, issue resolution, agile change management and continuous improvement across the value chain. The published page states savings of up to 50 percent on application-management cost, a 65 percent increase in service speed, 24/7 support, and measuring the service by monitoring it in real time. Modernisation brings business applications, platforms and cloud together.
- 7
The backlog
In agile development a requirement can be added later, or its priority can change. The work is delivered from a backlog that keeps evolving. The SDLC covers requirements analysis, project management, solution design, coding, testing and deployment. Maintenance and change management after go-live are part of the same approach.
Responsibility
What Monovi takes on in ITOps.
The whole application lifecycle: from analysing business requirements to development, testing, modernisation, management and maintenance.
- Software development and maintenance
- Software testing and test automation
- DevOps and CI/CD
- Application management and 24/7 L1/L2 support
- Incident, problem and change management
- Modernisation and cloud migration planning
- Real-time monitoring and observability
- Technical documentation and DocOps
Engagement models
Choose how Monovi works alongside your organisation.
- 01Lead model
Dedicated & embedded teams
Engineers, analysts and specialists work as part of your core team, on your site or remotely. Monovi builds, trains and deploys the team.
- Capacity for software development, testing and process support
- Scale without restructuring your own staff
- English as the primary business language, multilingual support
- Processes and know-how are documented and stay with you
- 02
End-to-end delivery
The full software lifecycle from requirements analysis to go-live, followed by application support, maintenance and change management.
- Requirements analysis, solution design and project management
- Coding, testing and deployment
- Application support after go-live
- Technical documentation and DocOps
- 03
Managed operations & 24/7 support
Monovi takes on running and supporting your systems and business operations. The service is measured and reported against the KPIs in an agreed SLA.
- 24/7/365 first- and second-level support
- Incident, problem and change management
- System maintenance and operational continuity
- Your ticket system or ours, with periodic SLA reporting
FAQ
Questions that our clients ask before deciding.
Do you support systems you did not build?
Yes. Beside Monovi’s own products, a company’s own systems can be supported remotely.
Which ticket system is used?
Yours or Monovi’s; SLA reports are shared periodically.
Where do the teams work?
On your site or remotely, as part of your core team, under an SLA and KPIs.
Which technologies do you work with?
Monovi is a Microsoft partner. The published scope includes iOS and Android native apps, mobile back-ends, web applications and integration, across cloud, AI, big data, IoT and blockchain.
What happens after go-live?
Application support, maintenance and change management are part of the same approach, so business services stay up.
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Next step
Let us make the next step clear.
Tell us what you need, and we will define the right scope together.