ITOps
Observability.
Logs, metrics and traces show a fault before the release does.
What Monovi takes on in ITOps
- Software development and maintenance
- Software testing and test automation
- DevOps and CI/CD
- Application management and 24/7 L1/L2 support
- Incident, problem and change management
Customer · TTOps24/7 Track & Trace support for JTI’s factories and global supply chain.- 24/7/365Multilingual first- and second-level support, independent of location.
- Microsoft partnerEngineering on Microsoft technologies, cloud, web and native mobile.
- CertifiedISO 9001:2015 quality and ISO 27001:2022 information security management.
What it is
Logs, metrics and traces show a fault from inside the operation. The aim is to keep release and operations on the same signal, not to get lost in a dashboard.
Responsibility
What Monovi takes on in ITOps.
The whole application lifecycle: from analysing business requirements to development, testing, modernisation, management and maintenance.
- Software development and maintenance
- Software testing and test automation
- DevOps and CI/CD
- Application management and 24/7 L1/L2 support
- Incident, problem and change management
- Modernisation and cloud migration planning
- Real-time monitoring and observability
- Technical documentation and DocOps
Engagement models
Choose how Monovi works alongside your organisation.
- 01Lead model
Dedicated & embedded teams
Engineers, analysts and specialists work as part of your core team, on your site or remotely. Monovi builds, trains and deploys the team.
- Capacity for software development, testing and process support
- Scale without restructuring your own staff
- English as the primary business language, multilingual support
- Processes and know-how are documented and stay with you
- 02
End-to-end delivery
The full software lifecycle from requirements analysis to go-live, followed by application support, maintenance and change management.
- Requirements analysis, solution design and project management
- Coding, testing and deployment
- Application support after go-live
- Technical documentation and DocOps
- 03
Managed operations & 24/7 support
Monovi takes on running and supporting your systems and business operations. The service is measured and reported against the KPIs in an agreed SLA.
- 24/7/365 first- and second-level support
- Incident, problem and change management
- System maintenance and operational continuity
- Your ticket system or ours, with periodic SLA reporting
FAQ
Questions that our clients ask before deciding.
Do you support systems you did not build?
Yes. Beside Monovi’s own products, a company’s own systems can be supported remotely.
Which ticket system is used?
Yours or Monovi’s; SLA reports are shared periodically.
Where do the teams work?
On your site or remotely, as part of your core team, under an SLA and KPIs.
Which technologies do you work with?
Monovi is a Microsoft partner. The published scope includes iOS and Android native apps, mobile back-ends, web applications and integration, across cloud, AI, big data, IoT and blockchain.
What happens after go-live?
Application support, maintenance and change management are part of the same approach, so business services stay up.
Discover
More from ITOps
Next step
Let us make the next step clear.
Tell us what you need, and we will define the right scope together.