BizOps
Process support.
Running day-to-day business operations, and improving the processes they sit on.
- Measured servicePerformance is monitored and reported against the KPIs in an agreed SLA.
- On site or remoteMonovi builds, trains and onboards the team beside your core team.
- 24/7/365Multilingual first- and second-level support, independent of location.
- CertifiedISO 9001:2015 quality and ISO 27001:2022 information security management.
Two layers
- 01
BOSS
Business Operations Support as a Service. It gives real-time business-operation support beyond application management. The operation scales when needed, capacity stays for the core business, and management of the outsourced process teams is strengthened.
- 02
Process analysis
BPAIS has five phases: understand the current processes, collect operational and process data, analyse and review the processes, document improvement opportunities and the to-be state, then execute the change. Business analysts and process-improvement engineers work with the customer’s own team. That is the work of the process centre of excellence.
Responsibility
What Monovi takes on in BizOps.
From daily task-based work to data-driven practices and the projects that matter for the future of the enterprise.
- Project management and PMO
- Staff augmentation
- Master data management
- Business process support
- Supply chain and demand planning
- Process design, change and adoption
- Operational reporting
Engagement models
Choose how Monovi works alongside your organisation.
- 01Lead model
Dedicated & embedded teams
Engineers, analysts and specialists work as part of your core team, on your site or remotely. Monovi builds, trains and deploys the team.
- Capacity for software development, testing and process support
- Scale without restructuring your own staff
- English as the primary business language, multilingual support
- Processes and know-how are documented and stay with you
- 02
Managed operations & 24/7 support
Monovi takes on running and supporting your systems and business operations. The service is measured and reported against the KPIs in an agreed SLA.
- 24/7/365 first- and second-level support
- Incident, problem and change management
- System maintenance and operational continuity
- Your ticket system or ours, with periodic SLA reporting
- 03
Specialist services & consultancy
Track & Trace engineering for regulated industries, data and analytics, corporate AI, and SAP consultancy.
- Track & Trace implementation, analysis and operational support
- Track & Trace regulatory compliance support
- Track & Trace business operations (factory & warehouse) support
- SAP IBP and SAP Analytics Cloud
- Data platform, analytics and corporate AI
FAQ
Questions that our clients ask before deciding.
How is the service measured?
Monovi BPO defines the path to intelligent operations in five phases, each measured by the KPIs in the SLA.
Do you replace our existing team?
No. Added capacity works beside your team, so you scale without breaking up your staff.
Do you plan with SAP IBP?
Yes. Supply chain planning with SAP IBP is in the scope of this line and of the consultancy.
Discover
More from BizOps
Next step
Let us make the next step clear.
Tell us what you need, and we will define the right scope together.