TTOps
Brand protection.
Product authentication is the trace line’s work against counterfeit and illicit trade.
What Monovi takes on in TTOps
- Factory and warehouse Track & Trace implementation
- Serialisation and unit, case and pallet aggregation
- Reporting to the regulatory systems
- Coding, labelling and MES integration
- Track & Trace system analysis and maintenance
Customer · TTOps24/7 Track & Trace support for JTI’s factories and global supply chain.- Regulatory scopeEU TPD2, the UK, Central Asia OMS, KSA and UAE De La Rue, and the Gulf regimes.
- 24/7/365Multilingual first- and second-level support, independent of location.
- CertifiedISO 9001:2015 quality and ISO 27001:2022 information security management.
What it is
Verifying the product is the trace line’s work against counterfeit and illicit trade. Coding and identity are the means of brand protection. No separate product promise is written; the work sits inside the TTOps operation.
Responsibility
What Monovi takes on in TTOps.
Beside the software, IT and business operations are run too; implementation, maintenance and continuity sit on one line.
- Factory and warehouse Track & Trace implementation
- Serialisation and unit, case and pallet aggregation
- Reporting to the regulatory systems
- Coding, labelling and MES integration
- Track & Trace system analysis and maintenance
- 24/7 multilingual support, independent of location
- Operational continuity under an agreed SLA
- An engineering team for specific business operations
Track & Trace support for JTI’s factories and global supply chain.
Context
Tobacco is tightly regulated in most countries. Unit packets carry a unique identifier, their movements are recorded and reported to the authorities, and those systems have to work on every shift.
Monovi’s role
Monovi provides 24/7 support, system analysis and technology implementation services to JTI’s Track & Trace systems for its factories and its global supply chain.
- 24/7 Track & Trace support operations
- System analysis and technology implementation
- Factories and the global supply chain
- Knowledge of EU TPD2, Central Asia OMS and KSA & UAE De La Rue regimes
Engagement models
Choose how Monovi works alongside your organisation.
- 01Lead model
Managed operations & 24/7 support
Monovi takes on running and supporting your systems and business operations. The service is measured and reported against the KPIs in an agreed SLA.
- 24/7/365 first- and second-level support
- Incident, problem and change management
- System maintenance and operational continuity
- Your ticket system or ours, with periodic SLA reporting
- 02
Specialist services & consultancy
Track & Trace engineering for regulated industries, data and analytics, corporate AI, and SAP consultancy.
- Track & Trace implementation, analysis and operational support
- Track & Trace regulatory compliance support
- Track & Trace business operations (factory & warehouse) support
- SAP IBP and SAP Analytics Cloud
- Data platform, analytics and corporate AI
- 03
Dedicated & embedded teams
Engineers, analysts and specialists work as part of your core team, on your site or remotely. Monovi builds, trains and deploys the team.
- Capacity for software development, testing and process support
- Scale without restructuring your own staff
- English as the primary business language, multilingual support
- Processes and know-how are documented and stay with you
FAQ
Questions that our clients ask before deciding.
Do we have to replace our current Track & Trace software?
No. Monovi provides support, system analysis and implementation services for existing Track & Trace systems.
Which regulatory regimes do you know?
The published scope covers EU TPD2, the United Kingdom, Central Asia OMS, KSA and UAE De La Rue, Bahrain, Qatar and Oman, and Jordan and Burkina Faso.
Is support available outside office hours?
Yes. Support is 24/7, multilingual and independent of location, with first and second level working together.
How is the service measured?
The service is monitored against the KPIs in the agreed SLA and reported periodically.
Is support limited to IT?
Not if you need more. There is an engineering team for specific business operations, so IT and business operations are covered together.
Discover
More from TTOps
Next step
Let us make the next step clear.
Tell us what you need, and we will define the right scope together.