TTOps
Compliance support.
Track & Trace for tobacco manufacturers, importers and distributors, built to meet the regulation.
Known compliance scope
- EU TPD2
- United Kingdom
- KSA and UAE
- Bahrain, Qatar, Oman
- Jordan and Burkina Faso
Customer · TTOps24/7 Track & Trace support for JTI’s factories and global supply chain.- Regulatory scopeEU TPD2, the UK, Central Asia OMS, KSA and UAE De La Rue, and the Gulf regimes.
- 24/7/365Multilingual first- and second-level support, independent of location.
- CertifiedISO 9001:2015 quality and ISO 27001:2022 information security management.
The problem
Tobacco is a tightly regulated example in most countries. On 3 April 2014 the European Parliament and the Council adopted the Tobacco Products Directive 2014/40/EU (TPD). Its overall objective is to approximate the laws, regulations and administrative provisions of the Member States on the manufacture, presentation and sale of tobacco and related products.
TPD addresses illicit trade by introducing traceability and security features. The systems reduce the circulation of tobacco products that do not comply with the TPD and other tobacco-control legislation, and they protect public health, state budgets and legal economic operators. Tracking follows the movement of legal products. Tracing lets public authorities see at which point a product was diverted into the illicit market, or the reverse.
A published reference: Monovi provides 24/7 support, system analysis and technology implementation to JTI Track & Trace systems for its factories and its global supply chain. The published knowledge of tobacco trace requirements covers EU TPD2, Central Asia OMS, and the KSA and UAE De La Rue regimes.
Known compliance scope
- 01
EU TPD2
Directive 2014/40/EU repeals Directive 2001/37/EC. To address illicit trade, all unit packets of tobacco products are marked with a unique identifier so their movements are recorded and the products can be tracked and traced throughout the Union.
- 02
United Kingdom
The UK Tobacco Products (Traceability and Security Features) Regulations require tobacco manufactured in or imported into the United Kingdom to be tracked from manufacturer or importer to distributor to the point of sale. On 1 November 2021 HMRC appointed Dentsu Tracking as provider of the standalone UK Track & Trace system. The system monitors legal product movement, detects forms of illicit trade, and reduces circulation of products that have not had the correct duty paid or do not meet content and packaging rules. It is also part of UK compliance with Article 8 of the WHO FCTC Illicit Trade Protocol.
- 03
KSA and UAE
The General Authority of Zakat and Tax (GAZT) in Saudi Arabia agreed with De La Rue to implement and operate a digital tax stamp for tobacco products and soft drinks sold in the Kingdom. De La Rue implemented DLR Certify to track and trace excisable products, starting with cigarettes. The United Arab Emirates implemented the same Track & Trace solution. Both countries comply with the WHO Framework Convention on Tobacco Control.
- 04
Bahrain, Qatar, Oman
Following KSA and the UAE, Bahrain, Qatar and Oman implemented Track & Trace systems against illicit trade in the domestic tobacco market.
- 05
Jordan and Burkina Faso
In 2018, amendments to the Jordanian Customs Bylaw brought stricter fines for smugglers of illicit products, including tobacco. Jordan uses track-and-trace, such as digital stamps, to follow tobacco from production and import to sale. The published system name is Inexto Inextrack. Burkina Faso is named in the same scope.
- 06
Central Asia OMS
National track and trace systems in the region were established as public-private partnerships. The OMS — Order Management Station — provides crypto codes on request from manufacturers producing pharmaceutical products for these markets. The label is an encrypted Data Matrix. That digital passport is assigned at the factory or on import.
Responsibility
What Monovi takes on in TTOps.
Beside the software, IT and business operations are run too; implementation, maintenance and continuity sit on one line.
- Factory and warehouse Track & Trace implementation
- Serialisation and unit, case and pallet aggregation
- Reporting to the regulatory systems
- Coding, labelling and MES integration
- Track & Trace system analysis and maintenance
- 24/7 multilingual support, independent of location
- Operational continuity under an agreed SLA
- An engineering team for specific business operations
Track & Trace support for JTI’s factories and global supply chain.
Context
Tobacco is tightly regulated in most countries. Unit packets carry a unique identifier, their movements are recorded and reported to the authorities, and those systems have to work on every shift.
Monovi’s role
Monovi provides 24/7 support, system analysis and technology implementation services to JTI’s Track & Trace systems for its factories and its global supply chain.
- 24/7 Track & Trace support operations
- System analysis and technology implementation
- Factories and the global supply chain
- Knowledge of EU TPD2, Central Asia OMS and KSA & UAE De La Rue regimes
Engagement models
Choose how Monovi works alongside your organisation.
- 01Lead model
Managed operations & 24/7 support
Monovi takes on running and supporting your systems and business operations. The service is measured and reported against the KPIs in an agreed SLA.
- 24/7/365 first- and second-level support
- Incident, problem and change management
- System maintenance and operational continuity
- Your ticket system or ours, with periodic SLA reporting
- 02
Specialist services & consultancy
Track & Trace engineering for regulated industries, data and analytics, corporate AI, and SAP consultancy.
- Track & Trace implementation, analysis and operational support
- Track & Trace regulatory compliance support
- Track & Trace business operations (factory & warehouse) support
- SAP IBP and SAP Analytics Cloud
- Data platform, analytics and corporate AI
- 03
Dedicated & embedded teams
Engineers, analysts and specialists work as part of your core team, on your site or remotely. Monovi builds, trains and deploys the team.
- Capacity for software development, testing and process support
- Scale without restructuring your own staff
- English as the primary business language, multilingual support
- Processes and know-how are documented and stay with you
FAQ
Questions that our clients ask before deciding.
Do we have to replace our current Track & Trace software?
No. Monovi provides support, system analysis and implementation services for existing Track & Trace systems.
Which regulatory regimes do you know?
The published scope covers EU TPD2, the United Kingdom, Central Asia OMS, KSA and UAE De La Rue, Bahrain, Qatar and Oman, and Jordan and Burkina Faso.
Is support available outside office hours?
Yes. Support is 24/7, multilingual and independent of location, with first and second level working together.
How is the service measured?
The service is monitored against the KPIs in the agreed SLA and reported periodically.
Is support limited to IT?
Not if you need more. There is an engineering team for specific business operations, so IT and business operations are covered together.
Discover
More from TTOps
Next step
Let us make the next step clear.
Tell us what you need, and we will define the right scope together.