ITOps
Managed teams.
Managed IT teams working remotely. They take application operations off the company.
The model
- Remote teams
- L1 and L2
- Application operations
- Incident and change
- On site or remote
Customer · TTOps24/7 Track & Trace support for JTI’s factories and global supply chain.- 24/7/365Multilingual first- and second-level support, independent of location.
- Microsoft partnerEngineering on Microsoft technologies, cloud, web and native mobile.
- CertifiedISO 9001:2015 quality and ISO 27001:2022 information security management.
The model
- 01
Remote teams
The whole software product-engineering lifecycle — from idea to maturity, including support and maintenance — can be run with remote teams.
- 02
L1 and L2
24/7 software and systems support. Time-zone differences are closed; incidents and support requests are answered online. Beside Monovi’s own products, a company’s own systems can be supported remotely. The company’s ticket system or Monovi’s can be used, with periodical SLA reporting.
- 03
Application operations
Application management, modernisation and planning a move to cloud services sit inside the published ITOps scope.
- 04
Incident and change
The lifecycle of incidents and service requests raised by end users is managed. A problem or a change is followed from creation to closure. The aim is fewer outages and a higher time the system stays up.
- 05
On site or remote
Teams work under an SLA and KPIs, on the customer’s site or remotely, as part of the core team. Processes, services and good practice are documented, so operational know-how stays in the corporate memory.
Responsibility
What Monovi takes on in ITOps.
The whole application lifecycle: from analysing business requirements to development, testing, modernisation, management and maintenance.
- Software development and maintenance
- Software testing and test automation
- DevOps and CI/CD
- Application management and 24/7 L1/L2 support
- Incident, problem and change management
- Modernisation and cloud migration planning
- Real-time monitoring and observability
- Technical documentation and DocOps
Engagement models
Choose how Monovi works alongside your organisation.
- 01Lead model
Dedicated & embedded teams
Engineers, analysts and specialists work as part of your core team, on your site or remotely. Monovi builds, trains and deploys the team.
- Capacity for software development, testing and process support
- Scale without restructuring your own staff
- English as the primary business language, multilingual support
- Processes and know-how are documented and stay with you
- 02
End-to-end delivery
The full software lifecycle from requirements analysis to go-live, followed by application support, maintenance and change management.
- Requirements analysis, solution design and project management
- Coding, testing and deployment
- Application support after go-live
- Technical documentation and DocOps
- 03
Managed operations & 24/7 support
Monovi takes on running and supporting your systems and business operations. The service is measured and reported against the KPIs in an agreed SLA.
- 24/7/365 first- and second-level support
- Incident, problem and change management
- System maintenance and operational continuity
- Your ticket system or ours, with periodic SLA reporting
FAQ
Questions that our clients ask before deciding.
Do you support systems you did not build?
Yes. Beside Monovi’s own products, a company’s own systems can be supported remotely.
Which ticket system is used?
Yours or Monovi’s; SLA reports are shared periodically.
Where do the teams work?
On your site or remotely, as part of your core team, under an SLA and KPIs.
Which technologies do you work with?
Monovi is a Microsoft partner. The published scope includes iOS and Android native apps, mobile back-ends, web applications and integration, across cloud, AI, big data, IoT and blockchain.
What happens after go-live?
Application support, maintenance and change management are part of the same approach, so business services stay up.
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Next step
Let us make the next step clear.
Tell us what you need, and we will define the right scope together.